At Lady Hyphae, we are committed to ensuring your satisfaction with our spore and culture products. Please review the following guidelines regarding returns and refunds:

Sterility Guarantee: We offer a sterility guarantee of 100% on all spore and culture products for 30 days after the date of purchase. To be eligible for a full refund, items must be returned in unused condition.

Quality Concerns: If you have any concerns about the integrity of your syringe(s), please contact us at info@ladyhyphae.com within seven days of receiving your order. Refrain from removing the syringe(s) from its packaging until we've had the opportunity to assist
you. If deemed necessary, we will promptly dispatch a replacement syringe. In certain instances, we may provide a prepaid return postage label for the return of the problematic syringe.

Shipping Damage: While
we take every precaution to ensure secure packaging, if your spores or
culture products arrive damaged during shipping, please email us a clear
photo of the damaged product within seven days of delivery. We will send you a replacement product within 24 hours.

Address Accuracy: It
is your responsibility to provide accurate shipping address and name information. Please double-check the shipping address provided before submitting your order. Items returned or lost due to an incorrect or invalid/undeliverable address will not be eligible for a refund.

Order Cancellation: Orders can be canceled as long as they have not been shipped. Please email us at info@ladyhyphae.com to request an order cancellation. Refunds for canceled orders take 1-2 days to process.

Research Satisfaction: If
you encounter any issues with your research or are unhappy with your purchase, please email us to discuss potential options for a special discount on a replacement.

Please feel free to contact us at info@ladyhyphae.com if you have any further questions or concerns regarding our return and refund policy.

Thank you for choosing Lady Hyphae for your microscopy needs.

Military/Medical/First Responders discount of 20% off entire order will be provided to all past/active duty & medical personnel. Please email info@ladyhyphae.com with a picture of your current ID or VA card.

Lady Hyphae does not sell mushrooms or any illicit substances. All pictures are for informational purposes only.

Yes, as of 1/2/24, the DEA has responded to the status of spores and cultures under the Controlled Substance Act (CSA). Please see link for official statement. DEA Psilocybin Spores Letter

Store refrigerated and do not freeze. Optimal temperature for storage is 2-8C. When ready to use, bring to room temperature.

For optimal viability, use within 6 months if stored properly.