Return & Refund Policy

Return Window

You may request a return within 30 days of delivery.

Eligible Items

To be eligible for a return, items must be:

• new
• unused
• in the same condition as received
• in original packaging, where applicable

How to Start a Return

To request a return, contact us at info@ladyhyphae.com with your order number and the reason for the return.

Please do not send items back without contacting us first and receiving return instructions.

Return Method

Approved returns must be sent back by mail using the return instructions we provide.

Return Shipping Cost

The customer is responsible for return shipping costs.

Return Label

Customers are responsible for obtaining the return label unless we state otherwise for a specific order issue.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at info@ladyhyphae.com so we can review the issue and help resolve it.

Exchanges

We accept exchanges. Please contact us at info@ladyhyphae.com to request exchange instructions.

Restocking Fees

We do not charge a restocking fee.

Refunds

Once your approved return is received and inspected, we will notify you whether your refund has been approved. If approved, refunds are processed to the original payment method within 10 days. Your bank or card provider may take additional time to post the refund.

Return Address

Please contact us for return instructions before mailing a return.

Contact

For return or refund questions, contact info@ladyhyphae.com.